Terms and conditions of use

In General 

In General Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, that we may be updated from time to time. This website may contain typographical errors or inaccuracies which may not be complete or current. sparkly2design.co.uk therefore reserves the right to correct any errors, inaccuracies, or omissions and to modify or update information or prices at any time without prior notice.
The pictures of the colours of the goods on this website are to be used as a reference guide only, as variations in computers, monitors, printers and internet browsers, combined with the difficulty in photographing, the picture of the goods may not look exactly from the actual colours of the real goods.

VAT (Value added Tax)

All of our prices including VAT 20% for all UK and EU orders, orders from outside the UK and EU VAT charge will be removed after selecting shipping worldwide. EU customers may not be charge import duties, for customers outside the EU may be charged import duty depending on rate of your country and the value of your order, we are not responsible for customs duties.

Prices

All prices stated on the website are in Pounds Sterling and prices are subject to change without prior notice.

Shipping Rates and Delivery Lead Times. 

Delivery Details 

- If you place an order before 2pm Monday - Friday, Your order will be processed and dispatched the same day (Subject to stock availability). Orders received after the above times will be shipped out the next day, if it is Weekend or bank holiday, this means we will ship out on Monday or the next working day after a Bank Holiday when we are back to service. 

- For Custom / Personalised order  - shipping out the same day is possible, or not over 3 - 5 working days, if goods are made to order. 

We will confirm all orders via email with the exact dispatch day for your order. If you have placed an order but did not receive an email from us confirming dispatch of your order within 3 days of placing your order, please contact us immediately.  

Backorder : If the items that you have ordered is not be in stock on the day that you have placed an order, we will send the other items that are currently in stock out first and inform you the day that we expect the item will be in stock during the next 7 - 10 days, in this case we do not charge for extra post costs, however if you unable to wait a refund will be offered.

UK customers, we send out via Royal Mail or Courier.


Standard delivery via Royal Mail and Courier, this will require a signature cost £3.5 + VAT. Standard Delivery, Normally Delivery will take 2 - 5 working days to arrive. 

However, If you are not in a card will be left to say where your parcel can be collected from, or if you have a safe place or want them to leave the parcel with your neighbour please advise. We are unable to do anything about delays or missing packages until 15 working days has elapsed, this is not our policy but Royal Mails, they will not look for or process any claims until 15 working days has passed from the date of posting. 

UK Special Delivery Guaranteed Next working Day, will require a signature cost  £6.5 + VAT   

Express Next working Day (Royal Mail Special Delivery Guaranteed Next working Day by 2 PM) not including Weekends and Bank Holidays, is available for orders placed before 1pm Monday to Thursday (Orders on Friday are not Guaranteed for Next Day, but normally 80% will arrive on the Saturday, Royal Mail Guarantee for the Monday) For orders weighing over 2kg will be sent via next day delivery by courier service and will require a signature. If with courier Next Day is delivered before close of business.  

UK Express Saturday Guaranteed, will require a signature cost  £9.50 + VAT  

Express Saturday Guaranteed (Royal Mail Special Delivery Saturday Guaranteed delivery is only available for order on Friday before 2PM) For orders weighing over 2kg, these will be sent via next day delivery by courier service, it's not Guaranteed for Saturday Delivery (guaranteed for Monday) and will require a signature. 

Countries within Europe customers, we send out via Royal Mail or courier. 

International Signed for, This will require a signature cost £8.95 + VAT for countries in EU Outside EU no VAT charges apply. 

For Europe will take 4 - 15 days to arrive. For orders weighing over 1kg, we will require additional post cost and the parcel will require a signature.   

USA, Canada & the Rest of the World, we will send out via Royal Mail or courier. 

International Signed for, This will require a signature cost £10  

For USA, Canada will take 1 - 4 weeks to arrive normally, if the parcel has not been held at customs it will arrive within 7 working days. For orders weighing over 500g, we will require additional post costs, and the parcel will require a signature. 

For Asia will take 1 -4 weeks to arrive normally, if the parcel has not been held at customs it will arrive within 7 working days. For orders weighing over 500g, we will require additional post costs, and the parcel will require a signature.  

** Orders from outside the UK and EU VAT charge will be removed after selecting shipping worldwide. For customers outside the EU may be charged import duty depending on rate of your country and the value of your order, we are not responsible for customs duties.**  

The customers is responsible to arrange for collection or re-delivery. Any parcels not collected and returned to us will be sent out again, but a postage charge for re-delivery will apply and must be paid before the parcel is resent. However, if you do not wish to have the goods sent out to you again we will refund the cost of your order less the shipping costs, a restocking fee of £3.00 will also apply. 

If you do not receive the expected package within 30 days of dispatch, please notify us for any claim to be valid. We will not be responsible for any claims for lost or non-delivery, which have not been notified to us within 30 days of the date that we have dispatched your order. 

If your order has not arrived, we can despatch your order out again before 15 working days but we require payment to be paid for that order again and it must be paid before the parcel is resent.  If you have pay for the order again and if after 15 working days your first order still has not arrived then we will refund your first order and claim against the Royal Mail.  If you first order arrives after 15 working days and replacement order has been dispatch then you can return either of the orders for a refund (Please read our returns policy) Please note : That we are unable to resend order again if it has not been confirm from Royal mail (After 15 working days) that it has been lost, unless it has been paid for the order. If you require the goods urgent we suggest you select the special delivery next day.

 

STOCK Availability

All items listed in our store will be in stock on occasions however, it’s possible that an item ordered by customer will be either out of stock or not available in the quantity required. In that event we usually send the quantity that we do have in stock, or if the item is out of stock we will send the order without that item. If an item is essential for you, please email us before placing the order and we will check its availability.  

Cancellations Policy

If you wish to cancel an order after making payment you must contact us as soon as possible by email with the subject heading of Order Cancellation. Please include your order number in the email. If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus any transaction fee we may have incurred when we processed your payment.
The refund payment will be made in accordance with the Refunds section below. If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.

Returns Policy

Satisfaction – Guaranteed.

If you are not satisfied or the goods did not meet your expectations for any reason, we will exchange or refund the cost of that item less any shipping charges as long as its within 7 working days of you receiving your order and the item must not have been worn and customers are responsible for the return postage costs. Customers will need to pay the appropriate post charge and obtain a receipt as proof of post and keep this until your refund is confirmed.

If an item appears faulty, please contact us within 48 hours of receiving your parcel and we will arrange a replacement to be sent out at our cost.

** Please Note : All Bespoke/Custom made orders (Personalised) cannot be returned.

IMPORTANT:
To return or exchange any items you must first please contact us immediately via our contact form (Click Here) Please do not return items without our agreement and instructions from us.

Exchange Items
**Any items sent back for exchange (except faulty, incorrect goods), There will be a charge for the postage for the re-delivery of your items as per our shipping rates**

Refund.

If you paid via Paypal, we will refund your money back using Paypal. If you paid by Cheque or bank transfer, we will refund by bank transfer, which will take 3 or up to 7 working days.

Privacy Policy 

Crystal Beads LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement. 

 Your Credit / Debit card payment information is processed by PayPal or Barclays on their secure sites. If payment is successes, you will receive an email to confirm that your payment is successful. 

 We do not store your financial details. We may collect the following information: Name, address, phone including email address (Only to be used as a part of contact to process your order). We are committed to ensuring that your information is secure, we do not disclose your information to unauthorized access and third parties. 

Cookies are allowing web applications to respond to you as an individual, we used cookie that necessary for service while you are shopping with us to identify order ID for each customer. 

Links to other websites. 

This website may contain links to other websites of interest. Once you have used these links and leave this site, please be aware that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement.  

Intellectual Property. 

Content of this web site, including site design, all images, text, Logo are the property of sparkly2design.co.uk Please be aware if you have copied or modified without sparkly2design.co.uk permission it violates copyright and could result in criminal action be taken.