Returns Policy 

You can return the goods and we will refund the full cost of the item/s, minus the shipping charge. Upon receiving your items, if you are not satisfied, or the goods did not meet your expectations for any reason, we will be glad to either exchange or refund your money (your choice), as long as its within 7 days of you receiving your order. 

  ** Please Note : All Bespoke/Custom made orders (Personalised). Refunds will not be given for bespoke/personalised items as they cannot be resold as normal stock , its custom made to suit your requirements. (personalised items can take up to 7 working days to arrive)

Exchange Items

 **Any items sent back for exchange (except faulty, incorrect goods), There will be a charge for the postage for the re-delivery of your items as per our shipping rates** 

 Please note : We will not exchange or give a refund, if you have cut or opened the sealed plastic bag or the Swarovski factory packets which contains the crystals (The packet or plastic bag has the details of article, size and quantity on it) or if the crystals are damaged in transit back to us.




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